Interactive messages customers can tap
Send reply buttons for quick choices, share a contact card, or add a WhatsApp call button and calling deep link so customers can ring your team in one tap.
Reply buttons
Up to three tappable choices — answers come back instantly.
Contact cards
Share a teammate’s or branch’s details as a saveable vCard.
Call buttons & links
A WhatsApp call button or deep link that rings your team.
Buttons, contact cards & call links in 3 steps
Compose
Pick Reply buttons, Contact card or Call button from the + menu.
Customer taps
They choose an option, save the contact or start a call.
Act on it
Button replies arrive as messages your rules can route.
Faster answers, fewer typos
Yes/No, time slots, sizes — buttons make the customer’s reply one tap and unambiguous.
- Up to three reply buttons
- Button replies shown in the thread
- Combine with routing rules
Up to three tappable choices — answers come back instantly.
Calls, one tap away
Invite customers to call you on WhatsApp with a button or share a calling deep link anywhere.
- WhatsApp call button message
- Calling deep link to share on web or email
- Rings every available teammate
Share a teammate’s or branch’s details as a saveable vCard.
The specifics
Interactive button message.
Name, phone, email, company.
Starts a WhatsApp call to your number.
Frequently asked questions
Can I use buttons outside the 24-hour window?
Outside the window, use approved templates — templates can include buttons too.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.