Send a location the customer can navigate to
Share your shop, a pickup point or a meeting place as a WhatsApp location pin with name and address — the customer taps it to open directions.
Native location pin
Arrives as a map the customer can open in their maps app.
Name & address
Label the pin so they know exactly where they’re going.
One tap to directions
No copying addresses — the pin opens navigation.
Send a location in 3 steps
Choose Location
Open + and pick Location.
Set the pin
Enter coordinates with a place name and address.
Send
The customer receives a map pin they can tap for directions.
Fewer “where are you?” messages
Deliveries, showroom visits and pickups go smoother when the address is a tap away.
- Place name and address on the pin
- Opens in Google Maps or Apple Maps
- Received locations show as map cards too
Arrives as a map the customer can open in their maps app.
The specifics
Native location message.
Everything a pin needs.
Customer locations render as maps.
Frequently asked questions
Can customers send me their location?
Yes — received locations appear as map cards. You can also ask for it with a location request.
Stop losing customers in the inbox
ThreadWave is rolling out to businesses now. Tell us about your team and we’ll get you set up.